The player from Portugal encountered issues after attempting to withdraw funds, which led to ongoing requests for documentation from multiple support representatives. Following these complications, her account was closed, leaving her frustrated and exhausted from the process. The Complaints Team requested the player to provide additional information, but the player didn’t share any details after several requests. Due to the lack of cooperation from the player’s side, the complaint was rejected.
Bonus Informationen
The Complaints Team extended the response time by seven days to allow her to provide the necessary information; however, she did not respond. As a result, the complaint was rejected due to lack of communication. Take a look at the explanation of factors that we consider when calculating the Safety WinAura Casino Index rating of Winaura Casino.
Casino screenshots
Winaura is a crypto online casino that supports Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Binance Coin (BNB), and Tron (TRX) for both deposits and withdrawals. The monthly cap is €10,000, with weekly and daily limits of €3,000 and €1,000. Withdrawals can take up to five days, even for casino cryptocurrencies or e-wallets. On Sundays, regular players can get a 25% reload casino bonus up to €100. A minimum deposit of €30 and promo code “RELDAY” are required to activate this deal.
Roman Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from Winaura Casino in our database, which you can find in the ‚Bonuses‘ part of this review. WinAura operates under a Curaçao Gaming Control Board licence, providing a respectable level of oversight for UK users. Security involves data encryption and strict account verification, with systems in place to prevent fraud and protect player information.
Bonus
- Before making your deposit, select which bonus package you would like from the list.
- The online casino is operated by Rossobash SRL, a fairly new competitor to the online casino scene.
- The monthly cap is €10,000, with weekly and daily limits of €3,000 and €1,000.
- Winaura casino launched in 2024 under the ownership of Rossobash SRL.
- The selection includes top competitions like the UEFA Champions League, NBA, NHL, and Grand Slam tennis.
- Players can engage in real sports betting and live sports events at their convenience.
UK punters can quickly switch between casino and sports pages. Support is available 24/7 via live chat and email The chat function starts with a bot, but you can reach a human by typing your issue. Email support is handled through the contact listed in the footer. Despite these concerns, the Winaura Casino offers a generally positive experience. If our review has piqued your interest, we encourage you to explore the casino and form your own opinion. Reaching Gold 1 in the Loyalty Program of the Winaura Casino unlocks the exclusive VIP Club membership.
- You will click on the same light blue Deposit button in the upper right corner, but this time you will navigate to the Withdrawal tab at the top.
- The casino team requested a reopen of the case and they provided us with the supporting evidence.
- Based on the revenues, we consider it to be a small to medium-sized online casino.
- Go to the cashier, choose a payment method, and deposit at least €15.
- After selecting your withdrawal method, enter the amount you wish to withdraw and provide the necessary details.
- Unfortunately, your rank needs to be maintained once you reach Gold 2 or higher.
- The Winaura Casino offers a diverse selection of tournaments for players to compete in, featuring prize pools filled with cash and free spins.
Review of the app
Your second deposit is boosted with a 55% Non-Sticky Casino Bonus up to €1250, plus an additional 100 free spins. Finally, your third deposit receives a 100% Non-Sticky Casino Bonus up to €150. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
Win and withdrawal limits, payment options
Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent. Considering our estimates and the factual data we have collected, Winaura Casino appears to be a small to average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). The portfolio caters to varied tastes with progressive jackpots, video poker, instant-win games, and esports betting on titles such as Valorant and Dota 2. UK players can deposit and withdraw using Visa, Mastercard, Skrill, Neteller, Apple Pay, Google Pay, bank transfer, and various cryptocurrencies including Bitcoin and Ethereum. The minimum deposit is £15, with a minimum withdrawal amount of £50.